A recent survey reveals that 79% of Air India passengers have experienced aircraft quality and maintenance issues, marking a significant increase from last year’s 55%. The findings come amidst escalating safety concerns following a crash on June 12.
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79% Air India flyers report quality, aircraft maintenance issues: Survey
Photo by Business Standard
Key Takeaways:
- 79% of Air India passengers report aircraft quality and maintenance issues.
- Passenger complaints have risen from 55% in 2024 to 79% in 2025.
- A nationwide survey by LocalCircles uncovered the growing concerns.
- Safety worries have intensified following a crash on June 12.
- The survey reflects widespread passenger dissatisfaction with Air India’s aircraft quality.
Passengers Report Surge in Aircraft Quality Issues
A staggering 79% of Air India passengers have reported experiencing aircraft quality and maintenance issues, according to a nationwide survey conducted by LocalCircles. This marks a significant rise from the 55% who reported similar concerns in 2024.
Jump in Complaints Amid Safety Concerns
The increase in passenger complaints comes in the wake of escalating safety concerns after a crash on June 12. The survey suggests that recent events have heightened awareness and scrutiny of aircraft maintenance and safety standards.
Survey Highlights Growing Dissatisfaction
LocalCircles, a community social media platform, conducted the survey across the country, capturing the sentiments of Air India’s customer base. The findings indicate a growing dissatisfaction among passengers regarding the airline’s aircraft quality.
Comparing Year-on-Year Data
The leap from 55% in 2024 to 79% in 2025 underscores a troubling trend in passenger experiences with Air India. The 24% increase reflects not only individual incidents but potentially systemic issues within the airline’s maintenance operations.
Implications for Air India
These revelations pose significant challenges for Air India, as maintaining customer trust is crucial for the airline’s reputation and business. The survey’s results may prompt calls for more rigorous maintenance protocols and transparency from the airline.
Conclusion
As safety concerns mount, the onus is on Air India to address the mounting complaints from passengers regarding aircraft quality. The airline’s response to these findings will be critical in restoring confidence among its customers.
