Roadrunner Announces General Rate Increase

Key Takeaways:

• Roadrunner announces a 6.9% general rate increase effective January 15, 2025.
• This is the first across-the-board rate adjustment since 2021.
• The increase supports investments in technology, automation, and infrastructure.
• Customers will be affected differently based on shipping lanes and distances.
• Roadrunner achieved top industry rankings in customer satisfaction in 2024.

Roadrunner Announces First Rate Increase Since 2021

Roadrunner, a leading provider of direct metro-to-metro Less-than-Truckload (LTL) long-haul transportation services across the United States and Canada, has announced a general rate increase of 6.9% effective January 15, 2025. This marks the company’s first across-the-board rate adjustment since 2021.

Roadrunner’s Commitment to Growth

The decision to implement the rate increase comes as part of Roadrunner’s commitment to sustainable growth and delivering the highest levels of service and operational excellence. According to Thu Vu, Director of Pricing, the adjustment is a necessary step to continue meeting the evolving needs of customers while investing in the company’s capabilities.

Impact on Customers

The general rate increase applies to rates under the existing RDFS 501 tariff, which was implemented on November 29, 2021. Customers will experience the impact differently, depending on their specific shipping lanes and total distance traveled. In addition to the rate adjustment, several accessorial charges in the Roadrunner 100 Rules Tariff will also be implemented to reflect rising operational costs and support service enhancements.

Investments in Technology and Infrastructure

Roadrunner plans to allocate the increased revenue toward significant investments in technology, automation, and infrastructure. These investments aim to drive efficiency and enhance the customer experience by creating a seamless and more efficient shipping process. By focusing on innovation and expanding capabilities, Roadrunner is positioning itself for future growth and reinforcing its commitment to providing unparalleled value and service.

Achievements and Recognition

In 2024, Roadrunner achieved the highest jump in Net Promoter Score (NPS) and Customer Value Index score of any company, as ranked by Mastio, the industry’s most recognizable operational audit and reputation survey. This achievement underscores the company’s dedication to on-time delivery and superior service quality.

Future Plans

Looking ahead, Roadrunner intends to further strengthen its industry-leading direct metro-to-metro network, ensuring faster and more reliable connections between major metropolitan areas across North America. With a nationwide presence and terminals across more than 40 metro markets, the company’s Smart Network™ is designed to meet the growing demands of the modern supply chain.

Conclusion

As Roadrunner moves forward with its growth strategy, the company remains committed to delivering exceptional value to its customers. The rate increase is a strategic step to support this commitment, enabling enhancements in capabilities, maintenance of industry-leading service levels, and continued investment in its award-winning network.

Next Steps for Customers

For more details on how the general rate increase and accessorial charge adjustments may impact shipments, customers are encouraged to visit Roadrunner’s website or contact their Roadrunner account representative.

About Roadrunner

Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States. With a network powered by AI and machine learning technology, the company ensures the integrity of custodial controls of freight and provides real-time tracking and visibility. Recognized by Newsweek™ as one of America’s Most Trustworthy Companies in 2022, Roadrunner continues to innovate and expand its services to meet the needs of the modern supply chain.