McDonald’s faces a reported $2.4 billion customer service challenge, calling attention to the role of technology in modern dining. While innovations like kiosks and QR codes promise greater efficiency, they can both streamline and complicate the customer experience.

Artificial intelligence is upending what some call a “BS economy” by automating mundane tasks like earnings calls and reports, driving a 5.4% productivity boost. However, experts warn that white-collar roles could face significant displacement if workflows and processes are not redesigned to accommodate AI’s rapid expansion.

Artificial intelligence and consumer-grade expectations are colliding at the heart of managed-service-provider support. As clients demand the speed and simplicity they enjoy in retail apps, MSPs are being forced to ask a stark question: Is the traditional service desk already obsolete?

In a pioneering move, Shopify CEO Tobi Lütke now requires employees to prove that artificial intelligence can’t outperform humans before new hires are made. This policy shift underscores the company’s commitment to integrating AI into its operations and may signal a broader industry trend.