A single coffee order nearly pushed one barista over the edge, illustrating why “extra hot” is a questionable request. Behind the frustration lies a simple truth: some beverage modifications create unnecessary complications—and there are better ways to get a steaming cup of joe.
A new independent audit indicates the Social Security Administration dramatically cut phone wait times from 30 minutes to just 7. After years of complaints about crowded offices and long holds, this update hints at a major shift in how millions of Americans access critical public services.
A recent NYNEXT interview spotlights the accelerating impact of AI-driven “digital beings,” which can reason, empathize, and — according to tech titan Chetan Dube — may soon surpass human performance. As these agents move into customer service, handling the majority of complex service requests, some experts warn of a “digital tsunami” about to crash over us.
As the kratom market matures, buyers must focus on product testing, reliable sourcing, and excellent customer support when selecting a vendor. In 2025, top suppliers prioritize quality, transparency, and consistent service to meet evolving consumer needs.
McDonald’s faces a reported $2.4 billion customer service challenge, calling attention to the role of technology in modern dining. While innovations like kiosks and QR codes promise greater efficiency, they can both streamline and complicate the customer experience.
