A recent NYNEXT interview spotlights the accelerating impact of AI-driven “digital beings,” which can reason, empathize, and — according to tech titan Chetan Dube — may soon surpass human performance. As these agents move into customer service, handling the majority of complex service requests, some experts warn of a “digital tsunami” about to crash over us.

As the kratom market matures, buyers must focus on product testing, reliable sourcing, and excellent customer support when selecting a vendor. In 2025, top suppliers prioritize quality, transparency, and consistent service to meet evolving consumer needs.

McDonald’s faces a reported $2.4 billion customer service challenge, calling attention to the role of technology in modern dining. While innovations like kiosks and QR codes promise greater efficiency, they can both streamline and complicate the customer experience.