A new independent audit indicates the Social Security Administration dramatically cut phone wait times from 30 minutes to just 7. After years of complaints about crowded offices and long holds, this update hints at a major shift in how millions of Americans access critical public services.

As Juneteenth approaches this Thursday, state, federal, and local government offices may alter their schedules in observance of the holiday. Residents are advised to check office hours before planning visits to avoid any inconvenience due to potential closures or adjusted hours.