Capital City Bank has announced Alicia Williams-Ronan as its new chief retail officer, succeeding longtime leader Randy Lashua, who will retire December 31 after 20 years. Williams-Ronan will now guide the bank’s retail sales, service, and operations, overseeing 350 associates across 63 offices in Florida, Georgia, and Alabama.

A new report from Imagine Studio offers insights into the next wave of brand innovation, from overhauled retail banking spaces to transformative AI personalization and immersive brand takeovers. Companies are reimagining how they interact with audiences in more human-centric, experience-focused ways.